Refund Policy – Zara Boutique
Thank you for shopping at Zara Boutique, your trusted destination for premium women’s fashion clothing. We work hard to provide high-quality ethnic wear, western wear, designer outfits, and latest-trend women’s garments. This Refund Policy explains how refunds are processed, the conditions under which refunds apply, and the steps customers must follow. By purchasing from our store, you agree to the terms mentioned below.
1. Refund Eligibility
At Zara Boutique, customer satisfaction is important to us.
However, due to the nature of women’s fashion clothing—especially items like ethnic wear, stitched garments, designer wear, and delicate fabrics—we only accept refund requests under specific conditions.
A refund may be issued if:
You received a damaged product
You received a wrong item
You received a defective piece
The product has a major manufacturing issue not caused after delivery
To be eligible, the item must:
Be unused
Be unwashed
Be unworn
Have all original tags and packaging intact
Be reported within the allowed timeline
Zara Boutique reserves the right to deny refund claims that do not meet these conditions.
2. Non-Refundable Items
Certain items cannot be refunded due to hygiene and safety reasons:
Used or worn garments
Items without original tags
Sale/discounted items (unless damaged)
Custom-stitched or altered clothing
Products damaged after delivery by customer fault
Women’s designer outfits are often handmade and delicate, so minor variations in color, embroidery, or pattern are not considered defects.
3. Refund Request Timeline
Customers must raise a refund request within 24–48 hours of receiving the order.
Requests made after this period may not be accepted, as we cannot verify the product condition after an extended time.
4. Refund Process
Once you contact us regarding a refund, the process will follow these steps:
Submit your request with order details and images of the product.
Our team will verify the issue within 1–3 business days.
If approved, we will arrange pickup of the product (depending on location).
After checking the returned item, we will initiate refund to your original payment method or issue store credit, based on eligibility.
Refund processing time may take 5–10 business days after product inspection.
5. Shipping Costs
Shipping charges are generally non-refundable, except when:
Zara Boutique sent the wrong item
The product was damaged or defective
The mistake was from our side
If the customer provided an incorrect address or refused delivery, return shipping costs may be deducted from the refund amount.
6. Exchange Instead of Refund
In many cases, customers may prefer an exchange instead of a refund.
Zara Boutique offers easy exchanges for:
Wrong size
Preference change (same product only)
Exchanges depend on stock availability. If the item is not available, only then will a refund or store credit be provided.
7. Partial Refunds
Partial refunds may apply if:
The product shows signs of slight use
Tags or packaging are missing
Minor accessories are lost
There is damage caused by the customer
The deduction amount will depend on the product condition.
8. Cancellation Refunds
If the customer cancels the order before it is shipped, a full refund will be processed.
Orders already shipped cannot be canceled and will be treated as a normal return/refund request.
9. Final Decision Authority
Zara Boutique reserves the right to approve or deny any refund request based on product inspection and company policy. We aim to follow fair practices while also protecting the quality and hygiene of women’s clothing items.
10. Contact Us
For refund-related queries, customers may contact us through the Contact Us page.
Our support team will be happy to assist you and ensure your shopping experience at Zara Boutique remains smooth and trustworthy.